Descripción del servicio
The National and Foreign Tourist Assistance and Protection Service is a specialized service managed by this institution (POLITUR), in collaboration with the Ministry of Tourism and other security agencies. Which is provided at a national level, mainly in the tourist centers of the country and in contact with embassies and consulates, hotel and restaurant associations, tour operators, taxi drivers and other entities linked to the sector.
This assistance is provided by the officer on duty, who will be available 24 hours a day at any tourist assistance center (POLITUR), according to the distribution map of the units , available on the website: www.politur.gob.do
A quién va dirigido
Departamento que lo ofrece
Información de contacto
Requerimientos o requisitos
Procedimientos a seguir
- Contact our nationally assigned service personnel by the most convenient way.
- Indicate the situation for which you need the requested assistance
- Receive assistance.
Horario de prestación
24 hours, Monday to Sunday.
Costo
Free of charge
Tiempo de realización
Depending
Canal de Prestación
- Face-to-face - Via telephone - Via mobile application - Via emailInformación adicional
Responsible person
Incident Zone Supervisor.
Legal Basis of the Service
Organic Law of the National Police 590-16 dated July 15, 2016.
“Not Really Public: The Truth About Punta Cana’s ‘Public’ Beaches”
I was going to stay quiet… but I can’t.
I came to Punta Cana expecting beauty—and I found it. The beaches, the roads, the development… everything looks like paradise.
Until you try to actually access it.
I went to Playa Blanca and Playa Juanillo—both promoted everywhere as “public beaches.” White sand. Calm water. “Must visit.”
But here is the truth no one tells you:
They are not public.
You cannot just walk in. You are stopped at a gate. You are told to spend at least $50 per person just to enter. And during Semana Santa? Not even that was enough. We were simply turned away.
When I said, “But this is a public beach,” the guard looked at me and said:
“The only way to enter freely is by helicopter.”
Let that sink in.
A “public” beach… only accessible if you fly in.
At that moment, it stopped being about a beach. It became about something bigger.
How is it possible that in a country surrounded by natural beauty, even locals—and yes, even tourists—are blocked from spaces that should belong to everyone?
It reminded me of “Hawái” by Bad Bunny. The idea that paradise gets turned into something exclusive, something controlled, something that no longer belongs to the people.
This is how it starts—little by little. Access gets restricted. Prices go up. Gates go up. And suddenly, what was once for everyone… is no longer yours.
That is why people fight for their rights. Because if we stay quiet, the “big elephant” will keep moving forward—until there is nothing left for the average person.
Punta Cana is beautiful. No doubt.
But beauty without access is not paradise.
It is exclusion.
Found trip
La compañia found trip de pinta cana RD no responde por nada, no dan garantia ni reagendamiento en su excursiones
Denuncia de Incidente Grave: Agresión Física y Extorsión
Lugar de los hechos: Hotel RIU República, Punta Cana.
Fecha y Hora: 04 de marzo de 2026, aproximadamente a las 04:40 AM (Salida forzada).
Involucrados: Personal de seguridad del hotel y el empleado identificado como Luis David.
Descripción de los hechos:
Deseo interponer una denuncia formal por el trato violento y las irregularidades sufridas durante mi estancia. Fui abordado por el personal de seguridad del hotel de manera agresiva, quienes mediante fuerza física excesiva me provocaron múltiples hematomas en brazos, muñecas y espalda, además de laceraciones en el pie. Adjunto evidencia fotográfica de dichas lesiones como prueba del uso desmedido de la fuerza.
Fui entregado a las autoridades y trasladado a la Fiscalía de Bávaro. Durante este proceso, un empleado del hotel identificado como Luis David exigió y recibió de mi acompañante la suma de 300 USD en efectivo para permitir mi liberación, alegando un daño a una pantalla que nunca fue comprobado ni mostrado. Esta transacción ocurrió de manera irregular y bajo coacción.
Posteriormente, el hotel obligó a mi acompañante a firmar un documento de “Salida Anticipada” mientras yo me encontraba detenido, impidiéndome el reingreso incluso para retirar mis pertenencias personalmente. El costo total de la afectación económica, incluyendo pagos realizados en la zona de Bávaro y la reserva no disfrutada, asciende a 1,850 USD.
Solicitud:
Solicito a POLITUR que inicie una investigación sobre los protocolos de seguridad de este establecimiento y la conducta del empleado Luis David, ya que estas prácticas de extorsión y violencia física atentan contra la seguridad del turista y la imagen de la República Dominicana.
Tengo las evidencias fotográficas, recibos de pago y grabaciones de los funcionarios de POLITUR solicitando la suma de 2000 dólares para mi liberación.