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Tourist Assistance and Protection

Descripción del servicio

The National and Foreign Tourist Assistance and Protection Service is a specialized service managed by this institution (POLITUR), in collaboration with the Ministry of Tourism and other security agencies. Which is provided at a national level, mainly in the tourist centers of the country and in contact with embassies and consulates, hotel and restaurant associations, tour operators, taxi drivers and other entities linked to the sector.

This assistance is provided by the officer on duty, who will be available 24 hours a day at any tourist assistance center (POLITUR), according to the distribution map of the units , available on the website: www.politur.gob.do

A quién va dirigido

National and foreign tourists.

Departamento que lo ofrece

Politur Operating Units

Información de contacto

Tel.: 1809-200-3500 (línea gratuita) ; 809-222-2026 ext 2123.
Dirección: Gustavo Mejía Ricart #121, Esq. Teodoro Chasseriau, Santo Domingo, República Dominicana.

Requerimientos o requisitos

-Have a tourist immigration status in the Dominican Republic, according to what is established by the General Directorate of Migration. -Find yourself doing tourist activities as a national in a tourist center in the country. - Having the need of some type of assistance or protection.

Procedimientos a seguir

  • Contact our nationally assigned service personnel by the most convenient way.
  • Indicate the situation for which you need the requested assistance
  • Receive assistance.

Horario de prestación

24 hours, Monday to Sunday.


Free of charge

Tiempo de realización


Canal de Prestación

- Face-to-face - Via telephone - Via mobile application - Via email

Información adicional

Responsible person

Incident Zone Supervisor.

Legal Basis of the Service

Organic Law of the National Police 590-16 dated July 15, 2016.


Rated 5.0 out of 5
February 19, 2024

Estuvieron atentos durante nuestra estancia en Pedernales. Muchas gracias

Patricia Vega


Patricia Vega

Labor excelente

Rated 5.0 out of 5
January 10, 2024

Excelente labor de parte la la policía politur, me encanta quisiera unirme


Harrassment and drugs in palms lounge cabaretr

Rated 1.0 out of 5
January 6, 2024

I have witnessed and been harrased at palms lounge by the manager named Mani to the point I felt I had to leave

This is a disgrace to us tourist. Further is a problem with drugs in this resort by a person named sam. I will never return here again and I am asking to investigate this resorts for unlawful activities and I wish not more to say. I mean I’m scared of having to make this report. I trust this information is confidential


Rated 4.6 out of 5
4.6 out of 5 stars (based on 9 reviews)
Very good0%