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Tourist Assistance and Protection

Descripción del servicio

The National and Foreign Tourist Assistance and Protection Service is a specialized service managed by this institution (POLITUR), in collaboration with the Ministry of Tourism and other security agencies. Which is provided at a national level, mainly in the tourist centers of the country and in contact with embassies and consulates, hotel and restaurant associations, tour operators, taxi drivers and other entities linked to the sector.

This assistance is provided by the officer on duty, who will be available 24 hours a day at any tourist assistance center (POLITUR), according to the distribution map of the units , available on the website: www.politur.gob.do

A quién va dirigido

National and foreign tourists.

Departamento que lo ofrece

Politur Operating Units

Información de contacto

Tel.: 1809-200-3500 (línea gratuita) ; 809-222-2026 ext 2123.
Dirección: Gustavo Mejía Ricart #121, Esq. Teodoro Chasseriau, Santo Domingo, República Dominicana.

Requerimientos o requisitos

-Have a tourist immigration status in the Dominican Republic, according to what is established by the General Directorate of Migration. -Find yourself doing tourist activities as a national in a tourist center in the country. - Having the need of some type of assistance or protection.

Procedimientos a seguir

  • Contact our nationally assigned service personnel by the most convenient way.
  • Indicate the situation for which you need the requested assistance
  • Receive assistance.

Horario de prestación

24 hours, Monday to Sunday.


Free of charge

Tiempo de realización


Canal de Prestación

- Face-to-face - Via telephone - Via mobile application - Via email

Información adicional

Responsible person

Incident Zone Supervisor.

Legal Basis of the Service

Organic Law of the National Police 590-16 dated July 15, 2016.

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