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Tourist Assistance and Protection

Descripción del servicio

The National and Foreign Tourist Assistance and Protection Service is a specialized service managed by this institution (POLITUR), in collaboration with the Ministry of Tourism and other security agencies. Which is provided at a national level, mainly in the tourist centers of the country and in contact with embassies and consulates, hotel and restaurant associations, tour operators, taxi drivers and other entities linked to the sector.

This assistance is provided by the officer on duty, who will be available 24 hours a day at any tourist assistance center (POLITUR), according to the distribution map of the units , available on the website: www.politur.gob.do

A quién va dirigido

National and foreign tourists.

Departamento que lo ofrece

Politur Operating Units

Información de contacto

Tel.: 1809-200-3500 (línea gratuita) ; 809-222-2026 ext 2123.
Dirección: Gustavo Mejía Ricart #121, Esq. Teodoro Chasseriau, Santo Domingo, República Dominicana.

Requerimientos o requisitos

-Have a tourist immigration status in the Dominican Republic, according to what is established by the General Directorate of Migration. -Find yourself doing tourist activities as a national in a tourist center in the country. - Having the need of some type of assistance or protection.

Procedimientos a seguir

  • Contact our nationally assigned service personnel by the most convenient way.
  • Indicate the situation for which you need the requested assistance
  • Receive assistance.

Horario de prestación

24 hours, Monday to Sunday.

Costo

Free of charge

Tiempo de realización

Depending

Canal de Prestación

- Face-to-face - Via telephone - Via mobile application - Via email

Información adicional

Responsible person

Incident Zone Supervisor.

Legal Basis of the Service

Organic Law of the National Police 590-16 dated July 15, 2016.


ESTAFA OCCIDENTAL CARIBE

April 4, 2026

estamos aquí con el señor Daniel Rincón Segundo Teniente, dónde le notificamos de la estafa que sufrimos en el Hotel Occidental Caribe estamos pidiendo devolución de nuestro dinero.

Gonzalo Miranda Aguiar

“Not Really Public: The Truth About Punta Cana’s ‘Public’ Beaches”

April 1, 2026

I was going to stay quiet… but I can’t.

I came to Punta Cana expecting beauty—and I found it. The beaches, the roads, the development… everything looks like paradise.

Until you try to actually access it.

I went to Playa Blanca and Playa Juanillo—both promoted everywhere as “public beaches.” White sand. Calm water. “Must visit.”

But here is the truth no one tells you:

They are not public.

You cannot just walk in. You are stopped at a gate. You are told to spend at least $50 per person just to enter. And during Semana Santa? Not even that was enough. We were simply turned away.

When I said, “But this is a public beach,” the guard looked at me and said:

“The only way to enter freely is by helicopter.”

Let that sink in.

A “public” beach… only accessible if you fly in.

At that moment, it stopped being about a beach. It became about something bigger.

How is it possible that in a country surrounded by natural beauty, even locals—and yes, even tourists—are blocked from spaces that should belong to everyone?

It reminded me of “Hawái” by Bad Bunny. The idea that paradise gets turned into something exclusive, something controlled, something that no longer belongs to the people.

This is how it starts—little by little. Access gets restricted. Prices go up. Gates go up. And suddenly, what was once for everyone… is no longer yours.

That is why people fight for their rights. Because if we stay quiet, the “big elephant” will keep moving forward—until there is nothing left for the average person.

Punta Cana is beautiful. No doubt.

But beauty without access is not paradise.

It is exclusion.

G Badilla

Found trip

March 21, 2026

La compañia found trip de pinta cana RD no responde por nada, no dan garantia ni reagendamiento en su excursiones

Andres castro

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