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Tourist Assistance and Protection

Descripción del servicio

The National and Foreign Tourist Assistance and Protection Service is a specialized service managed by this institution (POLITUR), in collaboration with the Ministry of Tourism and other security agencies. Which is provided at a national level, mainly in the tourist centers of the country and in contact with embassies and consulates, hotel and restaurant associations, tour operators, taxi drivers and other entities linked to the sector.

This assistance is provided by the officer on duty, who will be available 24 hours a day at any tourist assistance center (POLITUR), according to the distribution map of the units , available on the website: www.politur.gob.do

A quién va dirigido

National and foreign tourists.

Departamento que lo ofrece

Politur Operating Units

Información de contacto

Tel.: 1809-200-3500 (línea gratuita) ; 809-222-2026 ext 2123.
Dirección: Gustavo Mejía Ricart #121, Esq. Teodoro Chasseriau, Santo Domingo, República Dominicana.

Requerimientos o requisitos

-Have a tourist immigration status in the Dominican Republic, according to what is established by the General Directorate of Migration. -Find yourself doing tourist activities as a national in a tourist center in the country. - Having the need of some type of assistance or protection.

Procedimientos a seguir

  • Contact our nationally assigned service personnel by the most convenient way.
  • Indicate the situation for which you need the requested assistance
  • Receive assistance.

Horario de prestación

24 hours, Monday to Sunday.

Costo

Free of charge

Tiempo de realización

Depending

Canal de Prestación

- Face-to-face - Via telephone - Via mobile application - Via email

Información adicional

Responsible person

Incident Zone Supervisor.

Legal Basis of the Service

Organic Law of the National Police 590-16 dated July 15, 2016.


Quiero estar

November 1, 2025

Quiero pertenecer

Robert Luis lantigua Agüero

Ayuda.

November 1, 2025

Necesito que me ayuden porque mi mamá me amenazó con un cuchillo y me dijo que ella iba a fracasar conmigo y tuve que correr hasta mi habitación para que ella no me hiciera nada entonces por favor ayúdeme

Janai

Caribbean cobranza indevida

October 31, 2025

Me cobraram 180 dólares de calzon, da taxa de luz, dizendo que iriam devolver ao final.

No check-out não devolveram.

Não tinha ningún na recepción.

Juliana Norberto

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